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We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by MIKICHIKI are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

  • 7 Day Dead on Arrival (DOA) Guarantee

    If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at MIKICHIKI.

    Special Notes:

    1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB for the Support Center.
    2. After MIKICHIKI has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, MIKICHIKI will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA , MIKICHIKI will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
    3. Product returns must be via one of MIKICHIKI's approved shipping methods; our Support Center can provide you with further details.

    30 Day Unconditional Refund Guarantee for Unopened & Unused Items

    If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

    Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

  • 45 Day Money Back Guarantee

    For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

  • Warranty Exemptions and Notes

    1.Natural product degradation through breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
    2.If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases.
    3.All returns must first be authorized by MIKICHIKI's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, MIKICHIKI reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again MIKICHIKI reserves the right to refuse any compensation.

  • How to request warranty (return, repair and refund)

    If your item has an issue, please first submit a ticket to our Support Center

    Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
    2. Tell us what steps you have already taken to resolve the issue.
    3. Provide the item code indicated on the outer packaging.
    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
    NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

  • Missing item(s), wrong item(s) or incorrect package sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.
    For any issues, please carefully follow our warranty process to minimize any delays:
    1. Contact our Support Center with your order number and the product code (SKU number).
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

    Possible Solutions:
    - If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
    - If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). MIKICHIKI will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.